Penny Bayer’s dad is a 96 year old World War II Veteran who she fondly remembers teaching her the valuable lesson, “never give up”. Penny lives by these words. In a letter she recently wrote to American Energy Systems, Penny relayed a story about her Crossfire pellet stove. When she needed pellet stove service, she found a Magnum dealer that exceeded her expectations. It was her perseverance to find a dealer who was able to understand her needs and provide a solution that has Penny willing to share her experience with us. Penny says, “the best part for me, is knowing that if needed in the future, I have a partner who can help me repair my stove.” We love to hear our dealers referred to as “partners”!

Pellet Stove Service, MagnuM Style!

One thing we hear continually that sets us apart is our insistence on the kind treatment of our customers and our commitment to our stoves AFTER they arrive in homes. Pellet stoves rarely need repairs other than routine maintenance, but when you need technical assistance, it’s great to know that local dealers (in addition to our technical department) are ready to take care of our customers! According to Penny, she found a great company that had all the qualities she was seeking. “They will get much more of my business in the future.”

Penny wanted to share her story and let us know, “because I believe Magnum is a good company with deep convictions, concerning their customers. I knew you’d want to know this good news. I appreciate the past emails and communications from you.” If you’re looking for a pellet stove from a company who truly cares about you and typically hears stories from customers, then we invite you to contact us today. We’ll be happy to answer any questions you have, refer you for pellet stove service, and help you to find out what it means to own a Magnum brand appliance!