There may be questions that are not answered by the owners manual. Whenever we get questions that everyone would be interested in, we will post them on this section. Please look through the topics and select the answer that fits your needs. If you have a specific question that is not answered here, please email us at firstname.lastname@example.org.
b) The auto igniter system in the Country Flame product works very similar to the MagnuM product line except you do not change from one mode to another. The system does that for you. You still are able to manually light the fire as explained above.
b) American Energy Systems Inc. has designed a full line of products that can fit your needs. If you have a drafty old fireplace a MagnuM or Country Flame Fireplace Insert will fill your needs. If you have forced-air heating or hot water boiler heating a MagnuM furnace or boiler will take care of whole house heating. A MagnuM or Country Flame free-standing stove will fit any décor and provide supplementary or whole house heating plus give you the ambiance that you desire.
c) With over 60 product model variations and styles you will be able to match your décor and heating needs.
b) Fresh combustion air is important to make sure that the appliance does not spill smoke back into the home, the venting does not get plugged and the fuel burns clean and efficient. In addition to supplying fresh air to the appliance you need to check the home itself and if needed supply additional fresh makeup air to the home.
b) Choosing the right fuel might be determined by where you are living, how close you are to the fuel source and pricing of the fuel. All fuels approved for the MagnuM or Country Flame appliances will work efficiently for you. Corn is usually the fuel of choice because of lower pricing and constant availability but Wood Pellets and other Flex-fuels might be your choice in some areas.
b) This link is an important tool in finding what the national averages of each fuel cost are and what might be best for you. http://www.pelletheat.org/compare-fuel-costs
c) With skyrocketing oil prices, the cost of heating homes is jumping off the charts. The Department of Energy expects heating bills to be higher this winter for people who heat with oil, propane and natural gas. In cold-winter climates, this number will be higher. The answer has to be renewable heating with MagnuM or Country Flame.
b) When the wall thermostat calls for heat the appliance will go to the heat setting that has been pre-selected. When the wall thermostat has been satisfied (the room is up to temperature), the appliance will go to a pilot fire that is pre-programmed into the appliance. If you have the auto ignition system and are operating on fully automatic, the appliance will shut down completely until the wall thermostat calls for heat and then it will light the unit and run at the pre-set heat setting.
b) If you are using a wall thermostat, it is best to set your appliance on a medium heat setting. When the thermostat calls for heat the unit will change from a pilot fire to the medium setting and bring your home up to the desired temperature. If the unit cycles too often or cannot keep up during extreme cold conditions, change the setting to accommodate longer periods of time between pilot fire and heat setting cycling.
c) Typically, a manual operation setting will give you a more stable temperature in your home. Most units will heat the area needed on a medium heat setting rather than going from a lower to higher setting all of the time. When heating requirements demand a little more or less heat simply turn the appliance to a setting that meets those needs.
b) To get information FAST, consult your owner’s installation and operations manual. If you cannot get the answers needed please see our technical and informational bulletins. Only call the factory technical assistance line if you cannot get the right answers through the normal channels. This may take longer than going online so please be patient.
b) Typically you will slide the heat exchanger rod (located conveniently on the front of the unit) 7-10 times once a day, clean the firepot once a day, clean out the firebox every 3-5 days, internal cleanouts every 2 weeks and the ash pan when needed. All of this maintenance typically takes 5-10 minutes per day to perform. The installation and operations manual provided with your appliance gives you step by step information on how to keep your appliance running smoothly. You can get additional information on our Maintenance page.
b) If the firepot continues to overflow after just a couple hours it probably is fuel quality related. Check your fuel and if it is bad, replace with a quality fuel source. If the fuel is good, then check the firepot for proper fit, make sure the venting is clean and there are no problems with the draft blower system. Check all cleanout ports to make sure that the heat exchangers are not plugged.
c) There is complete maintenance, installation guidelines and troubleshooting in your operations manual which can be found in our Resources area or on the Product pages.