American Energy Systems is a “real pellet stove pro” when it comes to selecting or maintaining a pellet stove. It’s important you trust professionals with technical advice and parts for your appliance. You see, Mike Haefner of American Energy Systems is the inventor of the first certified Biomass stove in the industry. AES was started with the simple goal of providing a safe source of home heating for customers.
Today, AES is viewed within the hearth products industry as the premiere corn-burning/biomass burning stove manufacturer in the world. American Energy Systems and their certified technical department work hard to answer client questions and get correct information into the hands of MagnuM brand appliance owners. Our online parts and shipping department is dedicated to getting parts to stove owners quickly, so that homes across America continue to stay warm and save money in the process.
Customer Story: Real Pellet Stove Pro Needed
One customer recently contacted us with his story. Roger let us know that his exhaust motor quit. He said he “bought a motor from someone who calls himself a pro. It (the motor) runs backwards. He assured me that it made no difference. So much for being a pro. Looking down on the motor, it should be rotating clockwise… Let me know if you can help.” Of course we could, and we did! Our online e-commerce store had him the correct part in no time.
He followed up to let us know that it was “exactly what I needed, delivered to my door in a timely fashion. My corn stove is back online. I love it again! Thanks very much.” We love hearing from our customers who appreciate professional sales and service. If you have a story to share with us, please let us know.