We love hearing from our customers and sharing their experiences with you. We know that customer stories are important to share, as people consider important decisions to switch to alternative energy. We know that as you make your selection of appliances, it is helpful to hear from other alternative heating appliance owners.
We recently heard from Eugene, owner of a Country Flame Little Rascal pellet stove. Here is what Eugene had to say when he wrote the owner of American Energy Systems:
“I would like to tell you how much I enjoy my Country Flame Little Rascal pellet stove. The stove not only looks ‘homey’, but does a really great job of heating for its size. I did not realize how much heating oil it was saving me until it got its auger jammed by a drill bit. I now appreciate the job it has been doing. When I called you for parts and assistance, the two ladies I spoke to Vicky and Laurie went above the call of duty by tracking down my stove from its origin to my ownership, to make sure I had the right parts for it. I then spoke to you. I have never been treated so well and courteously, as by you and your staff; which only shows the quality of your product. Even more, your staff is very knowledgeable of product and needs.”
Thank you for your kind words Eugene, and for taking the time to write to us. We’re pleased that you are happy with your Little Rascal pellet stove, as well as our customer service. All our best!