I just wanted to thank you all again for helping out with our pellet stove. I work three jobs, and my wife works one every weekend. All of our four jobs involve working with customers, so we have a pretty good idea how much work it takes to make some people happy.
It amazes us how hard you have worked to get our pellet stove fixed. I have kept all of the e-mails, and between Robert and Duane, I have counted 30 emails. I even got one from the president, Mike Haefner, who took the time to write us. All of the emails were positive and not at all belittling.
The pellet stove is in and running great, because of the work and time you gave us to make sure it was all set.
When we put the stove in and tried to turn it on, it would not start. I almost called you to complain when I found a wire behind the plug that I must have knocked off. When I replaced the wire, it started right up. It is running right now, and it feels good.
We are truly blessed to have the stove and did the right thing buying a Magnum stove . We plan on telling anyone who will listen how great your company is.
Thank you again!
Lee and Laurie Mimms
Thanks Lee and Laurie! We’re so happy that you took the time to write to us and for your help in sharing the great news about Magnum products. Stay warm!
~American Energy Systems